Regulatory Conduct Officer

Overview

Pathway is delighted to partner with a well-respected public sector body in their search for a Regulatory Conduct Officer. This is a fantastic opportunity for a detail-oriented professional with legal, investigative, or regulatory experience to play a key role in upholding professional standards in the legal sector. With hybrid working, excellent benefits, and a supportive working culture, this role offers both challenge and reward in equal measure.

Key Responsibilities

Complaints and Investigations

• Investigate and respond to complaints under relevant legislation.

• Assess solicitor conduct cases and make appropriate recommendations.

• Draft reports, correspondence, and decision notices based on investigative findings.

Case Management

• Manage a varied caseload, including sensitive and complex matters.

• Maintain accurate and up-to-date records in line with internal procedures.

• Contribute to internal data collection and statistical reporting.

Stakeholder Engagement

• Liaise with the public, solicitors, legal representatives, and external bodies.

• Provide guidance on tribunal processes and support regulatory hearings.

• Prepare case materials for senior committees and panels.

Regulatory Support

• Ensure procedures comply with current legislation and best practice.

• Help refine and improve professional conduct frameworks within the organisation.

Essential Skills and Experience

• A law degree plus at least 2 years’ relevant experience
  OR
  5 years’ relevant experience (including formal investigation work)

• Proven ability to manage investigations or complex complaints.

• Strong organisational skills and the ability to meet deadlines under pressure.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office and case management systems.

Desirable Skills

• Experience in a regulatory, legal, or standards-compliance role.

• Relevant qualification in complaints handling or investigative processes.

What’s on Offer

• Salary: £35,896 – £43,495 (DOE)

• Holidays: 25 days + bank/public holidays

• Private Medical Insurance (from day one)

• 10% Employer Pension Contribution

• Death in Service Benefit (4x salary)

• Comprehensive Wellbeing Support: Virtual GP, mental health services, income protection

• Hybrid/Flexible Working

• Perks: Cycle to Work Scheme, Tech Scheme, local staff discounts

To discuss this role in confidence, contact Orla Milligan at Pathway – Specialists in Legal Recruitment: